New “Explore” Feature Opens Up Even Greater Self-Service and Virtual Support Throughout Student Life-Cycle, Across Campus
BOULDER, CO – Ocelot, higher education’s leading AI Enrollment and Advising Platform, with deep integration in Financial Aid, announced today a major technological innovation named “Explore”.
“Explore”, which is powered by patent pending technologies, combines the traditional “chatbot experience” with immediate and contextual student guidance, relevant videos, and related resources. Within the first four weeks of soft launch, “Explore” interacted with over 10,000 students.
The “Explore” technology is receiving strong reviews from higher education leaders.
“Students who need more guidance, or don’t know what other questions to ask, now have a source to go to that engages them in further conversation. This is very similar to what a specialist in our office would do,” said Kristin Milligan, Financial Aid Director, at the College of the Desert (Palm Desert, CA).
Ocelot’s enrollment and advising chatbot platform is on pace to answer 4.5 million questions for students in 2020 with 97% accuracy.
“‘Explore’ powerfully demonstrates how our chatbot communication platform guides students. Along with our integrations, campaigns and live chat features, students are receiving an advisor-like experience,” said Ben Beck, SVP, Product, at Ocelot.
With the addition of “Explore”, Ocelot provides colleges with an easy-to-use platform for personalized, virtual, student service support throughout the student life-cycle and across campus.
Schools choose to build chatbots on Ocelot’s platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, please visit ocelot.ai to learn more.
About Ocelot
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledge base of content – including over 41,000 knowledge base Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelot.ai to learn more.