“Ed-U-Gator” Provides Students with Self-Service 24/7/365 for Financial Aid, Easing Burdens on Staff and Driving Engagement
Ocelot’s Extensive Knowledge Base and Video Library provided University of Houston – Downtown with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, higher education’s leading AI Enrollment and Advising Platform, with deep integration in Financial Aid, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
University of Houston – Downtown is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
“We have been utilizing the chatbot for about a year now. From the start, it was a smooth process to set up. The chatbot has been a great tool for our students to find answers to their financial aid questions,” said Elvira Rodriguez, Assistant Director, Customer Service and Outreach, Office of Scholarships and Financial Aid.
“Our unique chatbot platform is enabling schools like University of Houston – Downtown to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, visit ocelot.ai to learn more.
About Ocelot
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledge base of content – including over 41,000 knowledge base Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelot.ai to learn more.