Rob Stirton
VP of Institutional Effectiveness & CIO
County College of Morris (CCM) stayed ahead of the pandemic and moved its campus to virtual learning and operations earlier than most. During this transition, and anticipating ongoing uncertainty, Rob Stirton, VP of Institutional Effectiveness & CIO knew CCM needed a communication platform to keep students informed and engaged. Understanding the rapidly changing nature of how the pandemic unfolded, Rob knew that platform needed to be a 24/7, one-stop resource and found Ocelot’s free COVID chatbot offering.
With the rollout of the COVID chatbot, Rob and his team looked at the analytics and saw that the chatbot was becoming the go-to destination for students looking for clarity and updates. The success with CCM’s COVID response combined with the analytics became the proof-of-concept for CCM’s campus-wide chatbot deployment.
The campus-wide implementation began in 2020. With a dedicated Client Success Manager, Ocelot helped guide the implementation process to an easy and fast launch and within a short period of time County College of Morris was saving staff time and pointing students to consistent, reliable answers 24/7.
Chapman University leverages Ocelot One to engage students and centralize cross-campus support, giving students the confidence and guidance to navigate their higher education journey at every stage!
FSW looked to Ocelot’s AI-powered Communication Platform for its multi-channel communications strategy with the goal of moving students from the phone channel to SMS texting and then to chatbot and live chat.
As a fully online institution without a physical campus, building connections with students at CSU Global is uniquely challenging…
