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Category: Operations

The Benefits of a Growth Mindset

One of the personal satisfactions in working in financial aid is the ability to directly impact a person’s life. Whether it’s being a mentor, advising a student about how to find money to pay for school, or providing someone with tips on how to manage their money, all of us can attest to the difference

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Improve Communication Through Listening

Communicating effectively involves not only speaking well, but also listening well. Below are a few tips on how to listen more effectively to improve your ability to better communicate: Be attentive:  Facing the speaker and maintaining eye contact are ways to show you are paying attention to what is being said. By attending to what the other

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4 Components of Emotional Intelligence (EQ)

We probably all know someone who has the ability to not only listen in a caring way and also a master at managing his/her emotions.  This person most likely has a high level of Emotional intelligence (EQ).  Emotional intelligence is the ability to identify, use, understand, and manage emotions to optimize your communications, regulate your

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5 Steps to Addressing Conflict in the Workplace

Conflict naturally arises in any workplace between colleagues and offices.  It’s how you address conflict that speaks volumes versus its existence. Consider these steps to effectively deal with conflict when it arises: 1. Decide when to address.  Wait until all parties have cooled down. Ensure that you open the lines of communication sooner rather than later

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Conflict Management Strategy: Collaboration

The definition of Conflict Management from www.businessdictionary.com is, “The practice of recognizing and dealing with disputes in a rational, balanced and effective way.” Conflict management implemented within a business environment usually involves effective communication, problem re-solving abilities,and good negotiating skills to restore the focus to the company’s overall goals. There are many ways people deal with conflict

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Connecting Budget Requests to Institutional Goals

Conveying the importance of a new expense to the folks who hold the purse strings can be a tough task. To get the attention of your upper management, keep the large-scale goals of your institution at the core of the proposal. When you’re trying to illuminate a need within your office, do so in light

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