Overcoming Student Disengagement: 3 Signs You Need to Switch Up Your Strategy
Why are statistics showing decreased student satisfaction and retention despite colleges and universities prioritizing these areas? The answer has to do with how they are (or are not) engaging students…
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Operations
8 Components of a Virtual Student Services Office
As schools go virtual, learn from someone who's been there and done that.
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Access
Toward a “New Access” in Higher Education
Amid the chaos lies an opportunity to rethink access for the better.
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AI
Top 5 Ways Chatbots Support Remote Management
In the new world of social distancing AI chatbots keep schools and students connected.
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Operations
Finding Ways to Overcome Remote Working Challenges
Learnings captured from two town hall events as schools go remote.
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AI
3 Ways Chatbots Help Colleges Meet the “Need for Speed”
With so much enrollment uncertainty, speed becomes the secret ingredient.
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AI
Leaning on Chatbots in Emergencies
During emergencies on campus chatbots become critical in communications.
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AI
5 Highlights from NYSFAAA’s “Why Your School Needs a Chatbot” Podcast
Highlights from our discussion with Howard Leslie, NYSFAAA President.
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AI
Training an AI System Really Matters
By Ciaran Power, COO, Ocelot Artificial Intelligence (AI) makes sense to use in many contexts. My previous career was working with litigators. Litigation was an ...
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AI
AI Chatbots Radically Improve How Students Get Answers
Artificially Intelligent Chatbots have the potential to deliver three significant upgrades over current technologies that answer student service questions. Indeed, the impact could be massive. ...
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AI
What to Look for When Selecting AI for Higher Education Student Services
What are the most important things for higher education institutions to consider when picking an Artificial Intelligence (AI) tool to use with their student services? ...
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Operations
Leading with Emotional Quotient (EQ)
Successful leaders are inspiring! How exactly do they do it? Is there a magical online course they took over the weekend? Did they have celebrity ...
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Operations
Communicating Through Listening
The most effective communicators are those who listen well. Unfortunately, effective listening is often the area most ignored in the majority of conversations. Here are ...
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SAP
Creating a SAP Policy
Creating a solid SAP policy can seem an overwhelming process. When should you measure? What terminology do you use? Should you have an appeal process? ...
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Engagement
Would You Read Your Own Website?
Here are a few tips to quickly improve the readability of your website: Keep it concise. When your content is highly readable, your audience is able ...
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Operations
3 Tips for Work Study Supervisors
One of the common themes among schools that administer a work-study program is the difficulty of balancing both the student and the supervisor sides of ...
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