“The Warrior” Provides Students with Self-Service 24/7/365 for Financial Aid, Admissions, and Registrar, Easing Burdens on Staff and Driving Engagement.
Ocelot’s Industry-Leading Machine Learning Platform Provided CSU Stanislaus with an Unrivaled Starting Point for Customization, Enabling Easy Maintenance.
BOULDER, CO – Ocelot, higher education’s leading AI-powered Student Engagement Platform, with deep integration in Financial Aid and Enrollment Management, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
CSU Stanislaus is the latest institution to take advantage of Ocelot’s extensive machine learning platform to launch their own chatbot.
“The chatbot allowed us to be ready for our students – to better connect with them so they don’t get lost,” said Noelia Gonzalez, Director of Financial Aid. “Students have questions throughout the day and evening and they were able to get answers 24 hours a day, 7 days of the week. The immediate responses gave students the room to breathe. It also allows the financial aid staff to spend more time with the students that have much more complicated situations. As an added bonus – the implementation was easy and quick.”
“Our unique chatbot platform is enabling schools like CSU Stanislaus to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, visit ocelot.ai to learn more.
About Ocelot
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledge base of content – including over 60,000 knowledge base Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelot.ai to learn more.